How do I verify my payment method?All funds deposited into your account must be from a Payment Method registered under your own name.
We are obliged to verify that you are the legitimate owner of the funds deposited in your trading account.
The regulatory requirements to deposit with each payment method are:
• Bank Card – Confirm that the card belongs to you- upload a photo/scan of your bank card/recent bank card statement or a document from the bank.
• Wire transfer - upload a photo/scan of a proof of payment.
• Neteller/Skrill account - upload a screen-shot to confirm your account ownership
• For all other deposit methods: Proof of transfer, (screen-shots indicating that the account used to deposit into the capex.za.com trading account online is acceptable).
Does CAPEX charge any deposit fees?CAPEX does not charge any deposit fees.
Why is my deposit not reflecting in my account?If you have successfully deposited funds using a Bank Card or any other payment method, except wire transfer, but you haven't yet completed the Verification process, the amount will be reflected in your trading account under the orange ""Pending Deposits"" tab.
If you deposited through wire transfer, please keep in mind that it may take up to 5-7 business days for the funds to reach our bank account and the amount will be reflected on your trading account only after the Verification Process is completed.
Please note that you may not start trading until the verification procedures are fully completed.
Can I make a deposit using a friend’s payment method?No, you may not. All deposits made to CAPEX must originate from your own sources. The payment method used must be registered in your name.
Does CAPEX charge any transaction fees?CAPEX will apply a conversion fee to your transaction when the currency of your account differs from the currency of the traded instrument. For extended information, please visit our Charges and Fees page.